Monthly Archives: July 2010

Technology vs. Service

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Lately, This iPhone issue with the antenna has me thinking more about technology and its impact on customer service. I have been evaluating my shopping and dining experiences where new technology has been introduced to enhance the transaction customers experience. Most times the technology is a blessing and I welcome it if it speeds up and […]

Do standard operating procedures (SOPs) affect planning?

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This week I met with the health and safety officer of a major pharmaceutical company and we discussed the items that keep him up at night.  The conversation had the typical issues regarding clean and dirty space in the lab, chemical storage and proper chemical usage, egress, ventilation requirements, but the one that caught me […]

CoreNet Global New Orleans 2010: Cultural Agility (Updated)

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What makes one business unit mobile work ready, while another remains in fixed work traditions – within the same organization?  This Pecha Kucha style, six minute and forty second presentation begins with the definition of cultural agility.  Within the story is a lesson for all who are driving their organization to capitalize on today’s mobile […]

CoreNet Global Workplace Community in New Orleans

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This past April, Brady Mick and T. Patrick Donnelly attended the CoreNet Global Summit in New Orleans.  In the following video, they speak about the changes occuring within the workplace community and their focus for tomorrow. httpv://www.youtube.com/watch?v=lAHMw1ICiBs

Laboratory Life Safety Systems

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One solution to getting the opporator further away from the potent compound, providing a safer work environment, is to use isolator technology.  These are leak tight, negative pressure barrier isolator that allows for the handling of hazardous pharmaceutical compounds. This containment chamber creates a unidirectional HEPA-filtered airflow of better than ISO Class 5 (Class 100) […]

The Evolving Library: Degrees of Change

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On a recent business trip to the University of Chicago, I took the opportunity while on campus to visit with Judith Nadler, Dean of University Libraries at UoC. We had a wonderful discussion about the evolving role of the library. Judi shared a fascinating diagram along with her thoughts on the degrees of change occurring […]

NIH Shares Secrets of the NIH Research Application

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The NIH last week has released a YouTube video on how the NIH reviews the over 80,000 grant application each year. “The video provides an inside look at the dynamic way reviewers evaluate NIH grant applications,” said CSR Director Dr. Toni Scarpa. “You’ll see the rigor and integrity of their efforts, which have enabled NIH to identify […]