Author Archives: Drew Suszko

Work After Place: Technology Will Topple The Traditional Workplace

Posted on by Drew Suszko

The workplace design community has facilitated the transition from a workplace as a fixed destination to a workplace as a fluid experience. Always on and burnt out. That’s the current state of the workplace. Ubiquitous Wi-Fi, cloud-computing, smartphones, thin clients, high-powered laptops, and video-conferencing software connect people the world over. In great numbers, the workforce […]

The Case for the Chief (Employee) Experience Officer

Posted on by Drew Suszko

As the conversation about the employee experience balloons, the time has come to harness that hot air. Why not add a Chief Employee Experience Officer to give employees a voice? Who hasn’t been to a workshop, focus group, or executive seminar where someone proposes that CRE, IT, and HR should function like a three-legged stool? […]

Open vs. Closed

Posted on by Drew Suszko

Design is not binary. We do not subscribe to a simplistic reduction of ‘open’ vs. ‘closed.’ People are more complicated than that, and human systems – more complex.

Behavior By Design: Agile At Scale

Posted on by Drew Suszko

Balancing Individual preferences and team priorities The core challenge in almost all workplace renovation projects is to strike the right balance among individual preferences, team priorities, and the constraints presented by the building. Individuals are habitual. They resolve uncertainty and complexity in their work by seeking out the harbor of predictability, wherever they can find […]

Behavior By Design: Building Community

Posted on by Drew Suszko

Behavior is not a linear equation Space is a tool that can be used subtly and successfully to shift the behaviors of individuals, alter the cultures of organizations, and beneficially impact the bottom line. It’s trickle-up economics—the notion that organizational performance is the collective product of individual experiences. That said, people are complex creatures and […]

Behavior By Design: Two Schools Of Thought

Posted on by Drew Suszko

“Buildings are easy – some steel, some concrete, some glass… but, then you add people…”  — Jim Donnelly, Principal Emeritus, BHDP   For the past two decades, organizations have embraced a community-oriented approach to workplace design. Conventional offices from the 1960s to the dawn of the Millennium placed a premium on the periphery of the building, […]

Workplace Analytics: How To Mine Big Data To Add Organizational Value

Posted on by Drew Suszko

For corporate real estate and facility management professionals, workplace analytics help identify the best use for space for the organization to operate effectively.   These are complex times for corporate real estate and facility management professionals. Continually advancing technology produces a massive amount of data, but a nagging question remains: Is all of it being […]