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Category Archives: Retail

Trends in Retail Success: Pay Attention to the Data

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Part II of II (Read Part I) There’s value in raw data, but it can only take you so far. The true value of those numbers materializes through analysis, anomalies and context. Due to the lack of available real data about shoppers who shopped both on a brand’s digital online site and at its physical […]

Trends in Retail Success: Pay Attention to the Data

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Part I of II (Read Part II) The “Clicks to Bricks” (C2B) movement is gaining significant momentum. It wasn’t long ago that only a handful of direct to consumer brands (DTC) expanded into the physical retail space. Today, dozens have ventured from an entirely digital presence to opening brick-and-mortar locations. Even with COVID-19 procedures and […]

The New, New Normal: A Post-Pandemic Retail Story

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This prescriptive scenario considers what solutions might be possible by understanding past crises, published changes in shopper behaviors, current adaptations with our retail clients, governmental guidelines being issued globally and the culmination of data-driven ideas coming from industry experts and peers.

Lessons Grocers Can Learn From Department Stores: Lesson Nine—Services

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By Andrew McQuilkin While physical stores can no longer compete with online retail for sheer product selection, the face-to-face conversations with experts and the services they provide are the greatest differentiator for brick-and-mortar retail. Whether the tailor or butcher, the personal connection builds a level of trust. As grocers adopt more of the traditional department […]

Lessons Grocers Can Learn From Department Stores: Lesson Eight—Check-Outs

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By Andrew McQuilkin The last major touchpoint for the guest experience is at check-out, where a problem-free, positive cashier experience can reinforce the brand for a consumer. Grocery: It’s taken more than 30 years for just one-third of grocery shoppers to adopt self-checkout kiosks. Now technology is being tested for automatic checkout that would eliminate […]