Category Archives: Trends

The Role of Physical Space in Corporate Learning and Development

Posted on by

Innovative use of space to create a learning environment that positively affects engagement and retention requires a strategic and coordinated effort backed by senior leadership commitment. Corporate learning and development (L&D) programs, no matter how compelling, may not be enough in and of themselves as the foundation for developing engaged and productive employees. Historically, the […]

Convergence Teams: The Power of Integrated Design

Posted on by

By Patrick Donnelly and Chris Collett of BHDP; Valerie Garrett of Fifth Third Bancorp The benefits that an integrated design process can bring to building projects have been accepted for decades. Assembling a team with diverse expertise to collaboratively work on a project is intuitively understood to be a better approach than designing in a […]

Change Leadership and Change Management: There Is a Difference

Posted on by

Successful implementation of a change management plan requires change leadership skills that smooth the way for all parties when most needed—at the inception. By Brian Trainer Here’s a typical scenario. An organization’s leadership creates a vision for a dynamic new workplace design, now awaiting construction. When the vision is shared, it will require a need […]

The Workplace of the Future

Posted on by

STUDENTS LEARN TO BE COMFORTABLE WITH AMBIGUITY. BY DOMINIC IACOBUCCI AND AARON BRADLEY WHAT’S THE BEST way to prepare students for the rapidly changing workplace of the future? Teach them to address complex problems through ideation and creative problem-solving techniques. And, most important, help them recognize that some problems have no easy—or right—answers. That’s the […]

Lessons Grocers Can Learn From Department Stores: Lesson Nine—Services

Posted on by

By Andrew McQuilkin While physical stores can no longer compete with online retail for sheer product selection, the face-to-face conversations with experts and the services they provide are the greatest differentiator for brick-and-mortar retail. Whether the tailor or butcher, the personal connection builds a level of trust. As grocers adopt more of the traditional department […]

Lessons Grocers Can Learn From Department Stores: Lesson Eight—Check-Outs

Posted on by

By Andrew McQuilkin The last major touchpoint for the guest experience is at check-out, where a problem-free, positive cashier experience can reinforce the brand for a consumer. Grocery: It’s taken more than 30 years for just one-third of grocery shoppers to adopt self-checkout kiosks. Now technology is being tested for automatic checkout that would eliminate […]