Category Archives: Trends

The Workplace of the Future

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STUDENTS LEARN TO BE COMFORTABLE WITH AMBIGUITY. BY DOMINIC IACOBUCCI AND AARON BRADLEY WHAT’S THE BEST way to prepare students for the rapidly changing workplace of the future? Teach them to address complex problems through ideation and creative problem-solving techniques. And, most important, help them recognize that some problems have no easy—or right—answers. That’s the […]

Lessons Grocers Can Learn From Department Stores: Lesson Nine—Services

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While physical stores can no longer compete with online retail for sheer product selection, the face-to-face conversations with experts and the services they provide are the greatest differentiator for brick-and-mortar retail. Whether the tailor or butcher, the personal connection builds a level of trust. As grocers adopt more of the traditional department store categories, what […]

Lessons Grocers Can Learn From Department Stores: Lesson Five—Graphics and Signage

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At its core, wayfinding graphics are meant to help guests easily navigate around stores. It’s critical that there be a graphic hierarchy for key brand messages, departments, classifications, promotions, pricing, and policy. Technology and “branded architecture” also plays an important role. Grocery: Differentiated department signage is king, as the signage stretches from the top of […]

Lessons Grocers Can Learn From Department Stores: Lesson Three—Lighting

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Great lighting is the best way to catch shoppers’ attention and sell more product. The best approach is a layered one. Start with functional lighting that ensures shoppers can clearly read labels and employees can perform their jobs. Then add more lighting to spotlight key messaging, displays, and architecture. Grocery: In most grocery stores, high-bay […]