Category Archives: Trends

Lessons Grocers Can Learn From Department Stores: Lesson Nine—Services

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While physical stores can no longer compete with online retail for sheer product selection, the face-to-face conversations with experts and the services they provide are the greatest differentiator for brick-and-mortar retail. Whether the tailor or butcher, the personal connection builds a level of trust. As grocers adopt more of the traditional department store categories, what […]

Lessons Grocers Can Learn From Department Stores: Lesson Five—Graphics and Signage

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At its core, wayfinding graphics are meant to help guests easily navigate around stores. It’s critical that there be a graphic hierarchy for key brand messages, departments, classifications, promotions, pricing, and policy. Technology and “branded architecture” also plays an important role. Grocery: Differentiated department signage is king, as the signage stretches from the top of […]

Lessons Grocers Can Learn From Department Stores: Lesson Three—Lighting

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Great lighting is the best way to catch shoppers’ attention and sell more product. The best approach is a layered one. Start with functional lighting that ensures shoppers can clearly read labels and employees can perform their jobs. Then add more lighting to spotlight key messaging, displays, and architecture. Grocery: In most grocery stores, high-bay […]

Lessons Grocers Can Learn From Department Stores: Lesson One—Merchandising

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Everything starts with a store’s product assortment and how the various sizes, shapes, and packaging of products influence the fixtures on which they’re presented. For both department stores and grocery stores, these fixtures have become highly specialized. Grocery: The four basic loose fixture types include cold/frozen cases, produce bins, service cases and the versatile metal […]

Lessons Grocers Can Learn From Department Stores: Introduction

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Each month brings with it another new dominant headline on how one of our most frequent shopping experiences—buying groceries—will be forever changed. Curbside pickup. Driverless cars delivering to our homes. Automatic checkouts. The technological rush shows a willingness by the largest chains to ensure they outmaneuver upstarts and avoid suffering the same decline of the […]