Customer amenities are the memorable extra steps that a retailer takes to understand and deliver on the needs of each guest. If done right, they bring true moments of surprise and delight. Grocery: It’s long been as basic as baggers offering to load groceries into a shopper’s car. Grocers have also successfully added other amenities […]
Lessons Grocers Can Learn From Department Stores: Lesson Ten—Amenities
Posted on by Andrew McQuilkin